'Back to those 'Blue Care' blues!'

I'm not stupid. I can be organised....and before Christmas I did inform Blue Care of our plans and gave them the dates of our time away.Dulcie's last shower was to be on the 24th and we were back to the normal routine from the 5th Jan.I remember speaking to Trish and telling her.I was not filled with confidence, come this morning, that everything would go to plan but gave it until 11.30 before I rang Blue Care."Hello, Trish speaking.""Oh, Hi Trish, can you tell me if Dulcie Rodgers is down for a shower today?""Er.....no, she isn't. We had an end date but did not know when it would be starting again.""Well, I did ring and inform you before Christmas, and actually I spoke to you, Trish, to give you the dates and I told you that we would be away from the 25th Dec until the 4th Jan, and actually as we gave you plenty of notice we were, actually, able to reiterate to quite a few of the carers who came before we left that we would be away from the 25th until the 4th.""Hmmmm, well, we have it down to start on Wednesday."Well, could you still send someone today? It doesn't take very long.""Well, we are having difficulty due to sick leave and holiday leave... I could try and fit her in tomorrow?""That will have to do," I said. "Oh and Trish, then we will be back to normal, right? Every Monday, Wednesday and Friday?""Yes.""Oh, and Trish Respite will be back to normal too and should be starting tomorrow?""Yes.""Ok. Thanks Trish." I put the phone down.They are utterly hopeless!