Tok and 'Our Telly.'
So......because Samsung's customer service is so bad we have had to go in search of local TV repairers.Will found one first who charged $80 just to give a quote. What?!We said "Hmmmm, we'll shop around."He got back to us to say it was only $50 for a quote if the TV was 40 inches or more.We said "Hmmmm, we'll still shop around."He got back to us again saying the $50 comes off the final cost if we take up the quote.It didn't leave me feeling very confident or trusting of him.Will found some more numbers online and the first one I rang was 'Tok'.I think he is called Tok...it sounded like Tok......he is Korean I think.Tok did not charge anything for a quote. I took 'Our Telly' to him.I could tell he was a decent guy when the previous customer asked if he had a spare auxiliary cable and he gave him one free of charge.I left 'Our Telly' with him and he rang the next day to say that it needed a new power board which would have to be ordered from overseas.......he said it could take up to a month.....but his total quote was $100 cheaper than we were prepared to pay.After all the hassle of the last few days we have hope again that 'Our Telly' will once more be returned unto us in all its glory.